DTZ writing: a short message or letter built on four guiding points — one task, 30 minutes.

Your daughter Lina is in Year 3. There is a parents' evening on Thursday, but you cannot come. Write an email to the class teacher, Ms Hoffmann.

You live on the 6th floor. The lift in your building has been out of order for two weeks. The Hausverwaltung (property management) writes: the repair will take another four weeks. Write to Mr Brandt from the property management.

Bäckerei Krüger (Krüger's bakery) is looking for a part-time helper for Saturdays and Sundays. You have seen the advert in the shop window and are interested in the job. Write an email to Ms Krüger.

Your doctor has prescribed physiotherapy for your back. You still have four appointments on Tuesday mornings at Ms Seidel's practice. The practice writes: from next week Ms Seidel will no longer work on Tuesdays. Write to Ms Seidel.

Your mobile phone contract with the company Funkfix is expensive, and you often have no signal in your flat. You want to cancel the contract. Write to customer service.

Your colleague Tanja Albrecht is turning 40. You and Tanja are on first-name terms. Tanja has sent you an invitation to her birthday party on Saturday. Reply to Tanja by email.

Your son Malik goes to Kita Regenbogen (Rainbow nursery). He is there every day until 1 pm. From September you will work until the afternoon. Write to the head of the Kita, Ms Jansen.

Every morning you take bus number 23 to work. In recent weeks the bus has often been late or has not come at all. Write to Mr Haas from the customer centre of the local transport company.

You have received a letter from the Jobcenter (job centre). You are supposed to see Ms Hartmann on Wednesday at 9 am. But you have a job interview at exactly that time. Write to Ms Hartmann.

You have been a member of the FitPoint gym for a year. From March the membership will cost more, and the gym will close at 8 pm. You want to cancel. Write to Mr Kühn.

You work in a supermarket. On Sunday the shop is closed, and some employees count the goods (stocktaking). Your boss, Ms Schulte, has written to everyone: she is still looking for helpers. Reply to Ms Schulte.

On Saturday you were at the flea market on Rathausplatz. You lost your rucksack there. Write an email to Mr Peters from the town's lost property office.

The restaurant Lindenhof is offering an apprenticeship as a cook from August. You are interested in this training. Write an email to the boss, Mr Graf.

After school your son Emil goes to the Hort (after-school club). Normally you pick him up. But for the next three weeks his grandma will pick him up. Write a message to the childcare worker, Ms Roth.

You live in a rented flat. Your children have wanted a cat for a long time. Your tenancy agreement says that you need the landlord's permission for this. Write to your landlord, Mr Engel.

Your computer course at the Volkshochschule (adult education centre) ends in four weeks with an exam. Some participants want to practise together beforehand. Write an email to your course teacher, Ms Busch.

While playing football, your son broke your neighbour's kitchen window. You have personal liability insurance with the insurance company Nordlicht. Write to your adviser, Mr Winter.

Yesterday at 10 am you had an appointment with your eye doctor, Dr Kaya. You did not go and did not phone either. Write an email to the practice.

Your colleague Marco Ricci lives in the same town as you, and you are on first-name terms. You both drive to work alone every day. From now on you want to travel together. Write Marco an email.

You have bought a large wardrobe at the furniture store Wohnwelt. But you do not have a car. Write an email to Mr Franke from customer service.

The sports club Blau-Weiß is looking for helpers for children's gymnastics on Saturday mornings. The work is voluntary, that is, unpaid. You are interested. Write an email to Ms Sommer from the club.